New, innovative consultative tool gives customers access to risk
management services when and how they need it
HARTFORD, Conn.--(BUSINESS WIRE)--Apr. 22, 2013--
In today’s fast-paced world, customers expect information that is easily
accessible wherever and whenever they need it. That is why Travelers is
Control On-Demand, an effective and flexible consultative service
that can help businesses manage risk exposures. Risk Control On-Demand
allows Travelers consultants to reach more customers when, where and how
they need expertise using screen-share technology. This new service is
exclusively available for Travelers customers, and live demonstrations
of Risk Control On-Demand will be available at this year’s RIMS Annual
Conference held at the Los Angeles Convention Center on April 21-24.
“Risk Control On-Demand builds upon Travelers’ suite of Risk Control
service offerings by using innovative technology to deliver a customized
risk management consultation when customers need it,” said Marty Henry,
Senior Vice President of Risk Control at Travelers. “Risk Control
On-Demand can help even more businesses protect their employees,
property and ultimately their bottom line by getting this valuable
information in their hands when they want it.”
By using Risk
Control On-Demand, customers and consultants from Travelers can have
a virtual conversation, which enables the consultant to review a video
clip of a customer’s operation to analyze exposures, outline solution
options, or even discuss available resources, such as a technical
bulletin or training opportunity. Customers receive the same
high-quality consulting as they would in an on-site visit, in an
efficient and flexible manner that works best for their schedule and
“Our customers have benefitted when they take advantage of risk
management information from Travelers and effectively implement loss
mitigation strategies,” added Tim Howe, Vice President of Risk Control
at Travelers. “This technology will help to extend our reach beyond
customers who have utilized on site consultations and other online
There are currently seven Risk Control On-Demand services that focus on
key areas of customer interest including slip, trip and fall prevention;
post injury management; driver training; industrial hygiene analysis;
ergonomics; contractual risk transfer; and metal halide lighting.
Additional topics will be added to address even more risks that commonly
impact businesses. With this new service approach, Travelers Risk
Control can also assist with service strategies to reduce risks by
reviewing a customer’s loss history with Travelers e-Carma®
Risk Management Information System.
Whether they utilize Travelers Risk Management Services on site, online
or now On-Demand, customers have a variety of ways to interact with one
of Travelers’ highly knowledgeable and experienced Risk Control
Consultants to help protect them from things going wrong. To learn more
about risk management products and services from Travelers, visit www.Travelers.com/riskcontrol.
The Travelers Companies, Inc. (NYSE: TRV)
is a leading property casualty insurer selling primarily through
independent agents and brokers. The company’s diverse business lines
offer its global customers a wide range of coverage in the auto,
settings. A component of the Dow Jones Industrial Average, Travelers has
more than 30,000 employees and generated revenues of approximately $26
billion in 2012. For more information, visit www.travelers.com.
Source: The Travelers Companies, Inc.
The Travelers Companies, Inc.