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Travelers Launches Risk Control On-Demand

New, innovative consultative tool gives customers access to risk management services when and how they need it

HARTFORD, Conn.--(BUSINESS WIRE)--Apr. 22, 2013-- In today’s fast-paced world, customers expect information that is easily accessible wherever and whenever they need it. That is why Travelers is launching Risk Control On-Demand, an effective and flexible consultative service that can help businesses manage risk exposures. Risk Control On-Demand allows Travelers consultants to reach more customers when, where and how they need expertise using screen-share technology. This new service is exclusively available for Travelers customers, and live demonstrations of Risk Control On-Demand will be available at this year’s RIMS Annual Conference held at the Los Angeles Convention Center on April 21-24.

“Risk Control On-Demand builds upon Travelers’ suite of Risk Control service offerings by using innovative technology to deliver a customized risk management consultation when customers need it,” said Marty Henry, Senior Vice President of Risk Control at Travelers. “Risk Control On-Demand can help even more businesses protect their employees, property and ultimately their bottom line by getting this valuable information in their hands when they want it.”

By using Risk Control On-Demand, customers and consultants from Travelers can have a virtual conversation, which enables the consultant to review a video clip of a customer’s operation to analyze exposures, outline solution options, or even discuss available resources, such as a technical bulletin or training opportunity. Customers receive the same high-quality consulting as they would in an on-site visit, in an efficient and flexible manner that works best for their schedule and needs.

“Our customers have benefitted when they take advantage of risk management information from Travelers and effectively implement loss mitigation strategies,” added Tim Howe, Vice President of Risk Control at Travelers. “This technology will help to extend our reach beyond customers who have utilized on site consultations and other online resources.”

There are currently seven Risk Control On-Demand services that focus on key areas of customer interest including slip, trip and fall prevention; post injury management; driver training; industrial hygiene analysis; ergonomics; contractual risk transfer; and metal halide lighting. Additional topics will be added to address even more risks that commonly impact businesses. With this new service approach, Travelers Risk Control can also assist with service strategies to reduce risks by reviewing a customer’s loss history with Travelers e-Carma® Risk Management Information System.

Whether they utilize Travelers Risk Management Services on site, online or now On-Demand, customers have a variety of ways to interact with one of Travelers’ highly knowledgeable and experienced Risk Control Consultants to help protect them from things going wrong. To learn more about risk management products and services from Travelers, visit

About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company’s diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $26 billion in 2012. For more information, visit

Source: The Travelers Companies, Inc.

The Travelers Companies, Inc.
Media Contact:
Matt Bordonaro, 860-277-7014

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