Travelers Reports Third Quarter 2009 Net Income per Diluted Share and Operating Income per Diluted Share of $1.65 and $1.61, Respectively

October 22, 2009

Board of Directors Approves a 10% Increase in the Company's Regular Quarterly Dividend per Share and Authorizes an Additional $6 Billion Share Repurchase Program

Guidance for 2009 Operating Income per Diluted Share Increased to $5.30-$5.50, from $4.80-$5.05

    --  Net and operating income of $935 million and $914 million, respectively.
    --  Positive renewal rate changes across all three business segments.
    --  Book value per share of $51.24, an increase of 22 percent from prior
        year quarter.
    --  Repurchased 20.8 million common shares for $1.0 billion in the third
        quarter; guidance assumes fourth quarter repurchases of $1.5 billion.
    --  Three percent decline in net written premiums from prior year quarter
        largely attributable to the decline in economic activity in recent
        quarters.
    --  Catastrophe losses of $103 million after-tax ($158 million pre-tax) in
        the third quarter, compared to $682 million after-tax ($1.0 billion
        pre-tax) in the prior year quarter.
    --  S&P affirmed financial strength ratings of AA- and debt ratings of A- on
        August 11, 2009 and revised their outlook on these ratings to positive
        from stable with a one year time horizon for consideration of an
        upgrade.

NEW YORK--(BUSINESS WIRE)-- The Travelers Companies, Inc. ("Travelers") (NYSE:TRV) today reported net income of $935 million, or $1.65 per diluted share, for the quarter ended September 30, 2009, compared to $214 million, or $0.36 per diluted share, for the quarter ended September 30, 2008. Operating income in the current quarter was $914 million, or $1.61 per diluted share, compared to $330 million, or $0.55 per diluted share, in the prior year quarter.

"We are pleased to report strong third quarter operating income of $914 million and operating return on equity of 14.1%," commented Jay Fishman, Chairman and Chief Executive Officer. "These results were driven by underwriting profitability in each of our business segments and increased net investment income, as our non-fixed income portfolio yield improved to a positive level.

"We were once again successful in achieving positive renewal rate changes across all of our business segments, although net written premiums were down modestly, largely attributable to declining economic activity in recent quarters. As in previous quarters, we remain cautious about the magnitude of rate gains that are achievable in the near term given general economic conditions. Nonetheless, we plan to continue to seek rate gains where needed and we will continue to focus on execution. Solid retention and new business levels continue to underscore our strong position in the marketplace.

"With improved stability in the capital markets we deployed excess liquidity that we accumulated over the past several quarters. We repurchased $1 billion of common shares in the quarter in contrast to our past practice of reduced share repurchases during the catastrophe season. Furthermore, our guidance for 2009 now includes an assumption of $1.5 billion in common share repurchases in the fourth quarter, an increase from our previous assumption, subject to market conditions and other factors. This change, in combination with our year-to-date performance, has resulted in an increase in our guidance for full year 2009 operating income per diluted share to $5.30-$5.50 from $4.80-$5.05.

"Given our strong earnings performance and cash position and more stable capital markets, we increased our regular quarterly dividend by 10 percent to $0.33 per share. In addition our Board of Directors has approved an additional $6.0 billion of common share repurchases. Confidence in our strong balance sheet, ability to execute in the marketplace and our strategy of returning excess capital enable us to continue to create shareholder value," concluded Mr. Fishman.

Consolidated Highlights

            Three Months Ended September       Nine Months Ended September
            30,                                30,

($ in
millions,
except for
per share
amounts,    2009       2008       Change       2009        2008        Change
and
after-tax,
except for
premiums)

Net
written     $ 5,340    $ 5,481    (3    ) %    $ 16,148    $ 16,298    (1   ) %
premiums

Operating   $ 914      $ 330      177          $ 2,445     $ 2,256     8
income

per
diluted     $ 1.61     $ 0.55     193          $ 4.21      $ 3.68      14
share

Net income  $ 935      $ 214      337          $ 2,337     $ 2,123     10

per
diluted     $ 1.65     $ 0.36     358          $ 4.02      $ 3.47      16
share

Book value  $ 51.24    $ 41.94    22           $ 51.24     $ 41.94     22
per share

Adjusted
book value  $ 47.16    $ 43.34    9            $ 47.16     $ 43.34     9
per share

GAAP
combined      89.7  %    104.7 %  (15.0 ) pts    91.2   %    94.0   %  (2.8 ) pts
ratio

Operating
return on     14.1  %    5.1   %  9.0     pts    12.6   %    11.7   %  0.9    pts
equity

Return on     13.6  %    3.4   %  10.2    pts    11.7   %    10.9   %  0.8    pts
equity

See Glossary of Financial Measures for definitions and the statistical supplement
for additional financial data.



Third Quarter 2009 Consolidated Results

The current and prior year quarters included the following:

($ in millions)                Three Months Ended September 30,

                               2009           2008            2009      2008

                               Pre-tax                        After-tax

Underwriting gain (loss)       $ 524          $ (288   )      $ 338     $ (208 )

Underwriting gain (loss)
includes:

Net favorable prior year         309            334             202       210
reserve development

Catastrophes, net of             (158  )        (1,042 )        (103 )    (682 )
reinsurance

Re-estimation of the current
year loss ratios for the         71             -               46        -
first two quarters of the
year

Net investment income            763            716             616       587

Other, including interest        (66   )        (70    )        (40  )    (49  )
expense

Operating Income                 1,221          358             914       330

Net realized investment gains    29             (170   )        21        (116 )
(losses)

Income before income taxes     $ 1,250        $ 188

Net Income                                                    $ 935     $ 214

GAAP combined ratio              89.7    %      104.7    %

GAAP combined ratio excluding
incremental impact of direct     89.1    %      104.5    %
to consumer initiative

Impact on GAAP combined ratio

Net favorable prior year         (5.7  ) pts    (6.2   ) pts
reserve development

Catastrophes, net of             2.9     pts    19.1     pts
reinsurance

Re-estimation of the current
year loss ratios for the         (1.3  ) pts    -        pts
first two quarters of the
year



The current quarter underwriting gain reflects a GAAP combined ratio, excluding net favorable prior year reserve development and catastrophe losses, of 92.5 percent, as compared to 91.8 percent in the prior year quarter. This increase of 0.7 points primarily resulted from reduced underwriting margins related to pricing and loss cost trends, higher non-catastrophe weather-related losses within Personal Insurance as well as the impact of the company's recently announced direct to consumer initiative. The GAAP combined ratio in the current quarter benefited from 1.3 points of favorable re-estimation of current year loss ratios which reflects better than expected frequency trends in Business Insurance for the first two quarters of the year.

Net favorable prior year reserve development in the current quarter resulted from better than expected loss experience in each segment, particularly in Business Insurance. The net favorable prior year development in Business Insurance included a $120 million after-tax ($185 million pre-tax) increase to asbestos reserves that was primarily driven by a slight increase in the company's assumption for projected defense costs related to many policyholders. Overall, the company's assessment of the underlying asbestos environment did not change significantly from recent periods.

Catastrophe losses in the current quarter, which were considerably lower than the prior year quarter, were related to multiple severe weather events across various regions of the United States.

The investment portfolio, which grew to $76 billion at the end of the current quarter reflective of an increase to net unrealized investment gains of $2.1 billion pre-tax from June 30, 2009, performed very well during the quarter. Net investment income in the current quarter increased from the prior year quarter for the first time since the third quarter 2007, despite lower short-term interest rates. This increase was driven by positive returns in the non-fixed income portfolio in the current quarter, compared to negative returns in the prior year quarter, and is primarily due to improved investment market conditions for hedge funds and private equity funds. Net investment income in the fixed income portfolio declined slightly from the prior year quarter due to a 150 basis point reduction in average after-tax short-term interest rates. The current quarter results also include net realized investment gains compared to net realized investment losses in the prior year quarter. The current quarter included other-than-temporary impairments of only $12 million after-tax ($19 million pre-tax), compared to $102 million after-tax ($156 million pre-tax) in the prior year quarter.

Net written premiums of $5.340 billion in the current quarter declined 3 percent from the prior year quarter. Business retention remained at high levels. Renewal rate changes were positive in each business segment, more than offsetting the impact of lower coverage demands from existing policyholders due to general economic conditions. New business volumes were down slightly from the prior year quarter as modest growth in Business Insurance and Financial, Professional and International Insurance was offset by lower volumes in Personal Insurance.

Capital Management

"This quarter once again demonstrated the company's significant balance sheet strength," said Jay Benet, Vice Chairman and Chief Financial Officer. "During the current quarter we grew shareholders' equity by 5 percent to $28.2 billion after returning $1.2 billion to our shareholders through common share dividends and common share repurchases. As further acknowledgement of our balance sheet strength, during the quarter S&P affirmed our financial strength ratings of AA- and debt ratings of A- and revised the outlook for these ratings to positive from stable with a one year time horizon for consideration of an upgrade."

At the end of the third quarter 2009, all of the company's financial strength indicators were at or better than target levels. Statutory surplus was $22.1 billion, the company's debt to capital ratio of 20.1 percent (excluding net unrealized investment gains and losses) was at its target level and holding company liquidity of $2.6 billion was more than twice the company's target level.

Travelers' Board of Directors has approved an additional $6.0 billion of common share repurchases. This amount is in addition to the $2.1 billion that remained from previous authorizations as of September 30, 2009. Repurchases may be made from time to time in the open-market, in private transactions, pursuant to pre-set trading plans meeting the requirements of Rule 10b5-1 of the Securities Exchange Act of 1934 or otherwise. This authorization does not have a stated expiration date. The timing and actual number of shares to be repurchased will depend on a variety of factors, including corporate and regulatory requirements, price, catastrophe experience and other market conditions.

The Board of Directors also declared a regular quarterly dividend of $0.33 per common share. This dividend, which is $0.03 higher than the last regular quarterly dividend, is payable December 31, 2009, to shareholders of record as of the close of business December 10, 2009.

Business Insurance Segment Financial Results

"We continue to focus on effective execution and further strengthening our position in the marketplace," said Brian MacLean, President and Chief Operating Officer. "This has enabled us to once again achieve positive renewal rate change, strong retentions and overall attractive margin levels within Business Insurance. Furthermore, lower than expected frequency trends have resulted in better than expected loss cost trends. Although we continue to see the impact of the economic downturn in many of our businesses, we remain pleased with the results in the quarter."

The current and prior year quarters included the following:

($ in millions)                   Three Months Ended September 30,

                                  2009          2008           2009     2008

                                  Pre-tax                      After-tax

Underwriting gain (loss)          $ 366         $ (40   )      $ 228    $ (35  )

Underwriting gain (loss)
includes:

Net favorable prior year reserve    262           247            170      152
development

Catastrophes, net of reinsurance    (86  )        (488  )        (56 )    (318 )

Re-estimation of the current
year loss ratios for the first      77            -              50       -
two quarters of the year

Net investment income               529           494            429      409

Other, including interest           15            8              11       4
expense

Operating Income                  $ 910         $ 462          $ 668    $ 378

GAAP combined ratio                 86.5   %      101.3   %

Impact on GAAP combined ratio

Net favorable prior year reserve    (9.5 ) pts    (8.7  ) pts
development

Catastrophes, net of reinsurance    3.1    pts    17.3    pts

Re-estimation of the current
year loss ratios for the first      (2.8 ) pts    -       pts
two quarters of the year



The current quarter underwriting gain reflects a GAAP combined ratio, excluding net favorable prior year reserve development and catastrophe losses, of 92.9 percent, as compared to 92.7 percent in the prior year quarter. This increase of 0.2 points primarily resulted from reduced underwriting margins related to pricing and loss cost trends, partially offset by 2.8 points of favorable re-estimation of current year loss ratios due to better than expected frequency trends for the first two quarters of the year.

Net favorable prior year reserve development in the current quarter primarily resulted from better than expected loss experience in the general liability, commercial multi-peril and commercial automobile product lines for recent accident years.

Business Insurance net written premiums of $2.611 billion in the current quarter declined 5 percent from the prior year quarter. This decline was driven in large part by premium refunds and mid-term cancellations as a result of lower levels of economic activity during the preceding 12 months. Retention rates remained strong, although slightly lower than recent quarters. Renewal rate trends continued to improve and overall renewal rate changes were positive in the current quarter. However, renewal premium changes were slightly negative as the impact of the positive rate changes was offset by lower coverage demands from existing policyholders due to general economic conditions. New business volumes increased modestly from the prior year quarter.

Select Accounts

    --  Net written premiums of $655 million declined 1 percent from the prior
        year quarter primarily due to general economic conditions.
    --  Retention rates remained strong, although slightly lower than recent
        quarters.
    --  Renewal premium changes remained positive and improved from recent
        quarters as a result of a continued improving renewal rate trend.
    --  New business volumes declined from the prior year quarter as continued
        strong growth from the success and expansion of TravelersExpressSM, the
        company's enhanced quote-to-issue agency platform and multivariate
        pricing program for smaller businesses, was offset by lower volumes in
        larger accounts served by Select.

Commercial Accounts

    --  Net written premiums of $609 million declined 4 percent from the prior
        year quarter primarily due to general economic conditions.
    --  Retention rates remained strong and consistent with the prior year
        quarter.
    --  Renewal premium changes, although slightly negative, were improved from
        recent quarters as the impact of improving renewal rate trend was
        partially offset by lower coverage demands from existing policyholders.
    --  New business volumes increased from the prior year quarter due to the
        impact of various product and customer initiatives.

National Accounts

    --  Net written premiums of $197 million declined 18 percent from the prior
        year quarter due to renewal premium changes that were negative, driven
        by lower coverage demands from existing policyholders, as well as lower
        premium volume from industry property and workers' compensation
        involuntary residual markets.

Industry-Focused Underwriting

    --  Net written premiums of $564 million declined 8 percent from the prior
        year quarter due to the effect of current market conditions in
        Technology, Construction and Public Sector.

Target Risk Underwriting

    --  Net written premiums of $360 million declined 2 percent from the prior
        year quarter primarily due to lower new business volumes in Inland
        Marine, partially offset by continued positive renewal premium changes
        and strong retention rates in National Property.

Specialized Distribution

    --  Net written premiums of $221 million declined 3 percent from the prior
        year quarter primarily due to weakness in the commercial trucking
        industry and continuing competition from standard markets and other
        distribution channels.

Financial, Professional & International Insurance Segment Financial Results

"Performance within Financial, Professional & International Insurance demonstrated the impact of our disciplined underwriting," said Mr. MacLean. "Within our management liability and International businesses, loss costs were at or better than expected and we generally achieved positive renewal rate change where margins indicate it is needed. The construction surety business continues to be impacted by the slow down in construction spending, but our high quality credit profile has allowed us to maintain our underwriting margins."

The current and prior year quarters included the following:

($ in millions)                     Three Months Ended September 30,

                                    2009          2008          2009     2008

                                    Pre-tax                     After-tax

Underwriting gain (loss)            $ 95          $ 3           $ 69     $ (8  )

Underwriting gain (loss) includes:

Net favorable prior year reserve      25            43            17       29
development

Catastrophes, net of reinsurance      (4   )        (91  )        (3  )    (64 )

Net investment income                 118           114           93       89

Other, including interest expense     7             4             5        2

Operating Income                    $ 220         $ 121         $ 167    $ 83

GAAP combined ratio                   88.7   %      99.4   %

Impact on GAAP combined ratio

Net favorable prior year reserve      (2.9 ) pts    (4.9 ) pts
development

Catastrophes, net of reinsurance      0.5    pts    10.5   pts



The current quarter underwriting gain reflects a GAAP combined ratio, excluding net favorable prior year reserve development and catastrophe losses, of 91.1 percent, as compared to 93.8 percent in the prior year quarter. This improvement of 2.7 points primarily resulted from a lower amount of large losses within International, partially offset by a change in business mix within Bond & Financial Products due to lower construction surety volumes.

The net favorable prior year reserve development in the current quarter resulted from better than expected loss experience across various lines of business within International.

Financial, Professional & International Insurance net written premiums of $870 million declined 3 percent from the prior year quarter. Adjusting for the impact of changes in foreign exchange rates, net written premiums declined 1 percent primarily due to lower business volumes in the construction surety and professional liability businesses in the Bond & Financial Products group, partially offset by growth in International.

Retention rates, renewal premium changes and new business volumes as discussed below exclude the surety line of business because these products are sold on a non-recurring, project specific basis.

Bond & Financial Products

    --  Net written premiums of $574 million declined 6 percent from the prior
        year quarter primarily reflecting lower business volumes in construction
        surety, due to reduced public construction project activity, and
        disciplined underwriting actions in professional liability.
    --  Retention rates remained strong, although down from recent quarters
        primarily in professional liability due to underwriting actions.
    --  Renewal premium changes were positive, compared to flat in the prior
        year quarter, as the impact of a continued improving renewal rate trend
        was partially offset by reduced exposures related to underwriting
        actions and lower coverage demands from existing policyholders.
    --  New business volumes declined slightly from the prior year quarter.

International

    --  Net written premiums of $296 million increased 1 percent from the prior
        year quarter. After adjusting for the impact of changes in foreign
        exchange rates, net written premiums increased 9 percent primarily due
        to results at the company's Lloyd's operations and in Ireland.
    --  Retention rates were slightly lower than the prior year quarter
        primarily due to underwriting actions taken in the United Kingdom and
        the company's operations at Lloyd's.
    --  Renewal premium changes were positive, compared to slightly negative in
        the prior year quarter, as the impact of a continued improving renewal
        rate trend was partially offset by lower coverage demands from existing
        policyholders.
    --  New business volumes increased from the prior year quarter driven
        primarily by the personal lines business in Ireland.

Personal Insurance Segment Financial Results

"Our Personal Insurance business continues to demonstrate sound fundamentals and sustained earnings power," said Mr. MacLean. "We are generally encouraged by the firming rate environment within the automobile marketplace and are seeing solid growth and profitability in homeowners."

The current and prior year quarters included the following:

($ in millions)                   Three Months Ended September 30,

                                  2009          2008           2009     2008

                                  Pre-tax                      After-tax

Underwriting gain (loss)          $ 63          $ (251  )      $ 41     $ (165 )

Underwriting gain (loss)
includes:

Net favorable prior year reserve    22            44             15       29
development

Catastrophes, net of reinsurance    (68  )        (463  )        (44 )    (300 )

Re-estimation of the current
year loss ratios for the first      (6   )        -              (4  )    -
two quarters of the year

Net investment income               116           108            94       89

Other, including interest           20            18             14       12
expense

Operating Income (loss)           $ 199         $ (125  )      $ 149    $ (64  )

GAAP combined ratio                 95.2   %      112.9   %

GAAP combined ratio excluding
incremental impact of direct to     93.3   %      112.3   %
consumer initiative

Impact on GAAP combined ratio

Net favorable prior year reserve    (1.3 ) pts    (2.5  ) pts
development

Catastrophes, net of reinsurance    3.8    pts    26.2    pts

Re-estimation of the current
year loss ratios for the first      0.3    pts    -       pts
two quarters of the year



The current quarter underwriting gain reflects a GAAP combined ratio, excluding net favorable prior year reserve development and catastrophe losses, of 92.7 percent, as compared to 89.2 percent in the prior year quarter. This increase of 3.5 points primarily resulted from higher non-catastrophe weather-related losses and the impact of the company's recently announced direct to consumer initiative.

Net favorable prior year reserve development in the current quarter was primarily driven by better than expected loss experience related to Hurricane Ike and the 2007 California wildfires, partially offset by a write down of net recoverables due to the restructuring of the North Carolina Insurance Underwriting Association Beach Plan.

Personal Insurance net written premiums of $1.859 billion increased 1 percent from the prior year quarter. This result was primarily due to continued positive renewal premium changes and strong retention rates.

Agency Automobile and Agency Homeowners and Other as discussed below represent business sold through agents, brokers and other intermediaries, and exclude direct to consumer.

Agency Automobile

    --  Net written premiums of $898 million and policies in force each declined
        3 percent from the prior year quarter.
    --  Retention rates were strong and renewal premium changes remained
        positive, both generally consistent with recent quarters.
    --  New business declined from the prior year quarter.

Agency Homeowners and Other

    --  Net written premiums of $946 million increased 5 percent, and policies
        in force increased 3 percent, from the prior year quarter.
    --  Retention rates were strong and renewal premium changes remained
        positive, both generally consistent with recent quarters.
    --  New business volume increased from the prior year quarter.

Year-to-Date 2009 Consolidated Results

The current and prior year
periods included the
following:

($ in millions)              Nine Months Ended September 30,

                             2009           2008            2009       2008

                             Pre-tax                        After-tax

Underwriting gain            $ 1,318        $ 877           $ 897      $ 531

Underwriting gain includes:

Net favorable prior year       828            1,260           540        811
reserve development

Catastrophes, net of           (441  )        (1,493 )        (287  )    (975  )
reinsurance

Resolution of prior year                                      60         -
tax matters

Net investment income          1,963          2,309           1,637      1,861

Other, including interest      (191  )        (201   )        (89   )    (136  )
expense

Other also includes:

Resolution of prior year                                      28         -
tax matters

Operating Income               3,090          2,985           2,445      2,256

Net realized investment        (172  )        (196   )        (108  )    (133  )
losses

Income before income taxes   $ 2,918        $ 2,789

Net Income                                                  $ 2,337    $ 2,123

GAAP combined ratio            91.2    %      94.0     %

GAAP combined ratio
excluding incremental          90.6    %      93.8     %
impact of direct to
consumer initiative

Impact on GAAP combined
ratio

Net favorable prior year       (5.1  ) pts    (7.8   ) pts
reserve development

Catastrophes, net of           2.7     pts    9.3      pts
reinsurance



The current period underwriting gain reflects a GAAP combined ratio of 93.6 percent, excluding net favorable prior year reserve development and catastrophe losses, as compared to 92.5 percent in the prior year quarter. This increase of 1.1 points primarily resulted from reduced underwriting margins related to pricing and loss cost trends and higher non-catastrophe weather-related losses, partially offset by a reduction in the estimate of Texas Windstorm Insurance Association assessments related to Hurricane Ike.

2009 Annual Guidance

Travelers expects that its full year 2009 operating income per diluted share will be in the range of $5.30 to $5.50, as compared to the previously announced range of $4.80 to $5.05. This guidance includes the reported results for the first nine months of 2009 and estimates for the remainder of 2009 based on a number of assumptions, including:

    --  Catastrophe losses of $570 million pre-tax and $370 million after-tax,
        or $0.65 per diluted share, for the full year which incorporates actual
        experience for the first nine months of 2009 and $129 million pre-tax
        and $83 million after-tax, or $0.15 per diluted share for the remainder
        of the year;
    --  No additional prior year reserve development, favorable or unfavorable;
    --  No significant changes in short-term interest rates or private equity
        and hedge fund valuations due to an assumption of unchanged market
        conditions. Lower real estate partnership valuations due to a continuing
        downward trend in commercial real estate values;
    --  No significant change in average invested assets (excluding net
        unrealized investment gains and losses), after taking into account
        dividends and share repurchases;
    --  Approximately $3.3 billion of share repurchases for the full year ($1.5
        billion for the remainder of the year); and
    --  Weighted average diluted shares of approximately 570 million.

As noted above, the company's earnings guidance for the full year reflects actual prior year reserve development through the third quarter, but does not assume any additional prior year reserve development, favorable or unfavorable. The company understands that the earnings estimates published by third parties may include assumed amounts of prior year reserve development for future periods. As a result, third party earnings estimates for the company may not be expressed on a basis comparable to the earnings guidance provided by the company.

Financial Supplement and Conference Call

The information in this press release should be read in conjunction with a financial supplement that is available on our Web site at www.travelers.com. Travelers management will discuss the contents of this release and other relevant topics via webcast at 9 a.m. Eastern (8 a.m. Central) on Thursday, October 22, 2009. Prior to the webcast, a slide presentation pertaining to the quarterly earnings will be available on the company's Web site. Following the live event, an audio playback of the webcast and the slide presentation will be available on the company's Web site.

To view the slides or to listen to the webcast or the playback, visit the "Webcasts & Presentations" section of the Travelers investor relations Web site at http://investor.travelers.com.

About Travelers

Travelers is a leading provider of property casualty insurance for auto, home and business. A Fortune 100 company, Travelers has 33,000 employees and 2008 revenues of approximately $24 billion. Travelers stock is traded on the New York Stock Exchange (NYSE: TRV) and is a component of the Dow Jones Industrial Average. For more information, visit www.travelers.com.

From time to time Travelers may use its Web site as a channel of distribution of material company information. Financial and other material information regarding the company is routinely posted on and accessible at http://investor.travelers.com. In addition, you may automatically receive email alerts and other information about Travelers by enrolling your email by visiting the "Email Alert Service" section at http://investor.travelers.com.

Glossary of Financial Measures

The following measures are used by the company's management to evaluate financial performance against historical results and establish targets on a consolidated basis. In some cases, these measures are considered non-GAAP financial measures under applicable SEC rules because they are not displayed as separate line items in the consolidated statement of income or required to be disclosed in the notes to financial statements, and in some cases, include or exclude certain items not ordinarily included or excluded in the most comparable GAAP financial measure. In the opinion of the company's management, a discussion of these measures provides investors with a better understanding of the significant factors that comprise the company's periodic results of operations and how management evaluates the company's financial performance.

Operating income (loss) is net income (loss) excluding the after-tax impact of net realized investment gains (losses). Operating income (loss) per share is operating income (loss) on a per share basis.

Return on equity is the ratio of net income to average equity. Operating return on equity is the ratio of operating income to average equity excluding net unrealized investment gains and losses, net of tax.

In the opinion of the company's management, operating income, operating income per share and operating return on equity are meaningful indicators of underwriting and operating results. These measures exclude net realized investment gains or losses, which can be significantly impacted by both discretionary and other economic factors and are not necessarily indicative of operating trends. Internally, the company's management uses operating income, operating income per share and operating return on equity to evaluate performance against historical results and establish financial targets on a consolidated basis.

Underwriting gain (loss) is net earned premiums and fee income less claims and claim adjustment expenses and insurance-related expenses.

A catastrophe is a severe loss, resulting from natural and man-made events, including risks such as fire, earthquake, windstorm, explosion, terrorism and other similar events. Each catastrophe has unique characteristics, and catastrophes are not predictable as to timing or amount. Their effects are included in net and operating income and claims and claim adjustment expense reserves upon occurrence. A catastrophe may result in the payment of reinsurance reinstatement premiums and assessments from various pools. In the opinion of the company's management, a discussion of the impact of catastrophes is meaningful for investors to understand the variability in periodic earnings.

Loss reserve development is the increase or decrease in incurred claims and claim adjustment expenses as a result of the re-estimation of claims and claim adjustment expense reserves at successive valuation dates for a given group of claims. Loss reserve development may be related to one or more prior years or the current year. In the opinion of the company's management, discussion of loss reserve development is useful to investors as it allows them to assess the impact between prior and current year development on incurred claims and claim adjustment expenses, net and operating income, and changes in claims and claim adjustment expense reserve levels from period to period.

GAAP combined ratio is the sum of the loss and loss adjustment expense ratio (loss and LAE ratio), the underwriting expense ratio and, where applicable, the ratio of dividends to policyholders to net earned premiums. For GAAP, the loss and LAE ratio is the ratio of incurred losses and loss adjustment expenses reduced by an allocation of fee income to net earned premiums. The underwriting expense ratio is the ratio of underwriting expenses incurred reduced by an allocation of fee income, and billing and policy fees to net earned premiums. A GAAP combined ratio under 100 percent generally indicates an underwriting profit. A GAAP combined ratio over 100 percent generally indicates an underwriting loss. The GAAP combined ratio is an operating statistic that includes GAAP measures in the numerator and the denominator.

GAAP combined ratio excluding incremental impact of direct to consumer initiative is the GAAP combined ratio adjusted to exclude the direct, variable impact of the company's direct-to-consumer initiative in Personal Insurance. In the opinion of the company's management, this is useful in an analysis of the profitability of the company's ongoing agency business.

Gross written premiums reflect the direct and assumed contractually determined amounts charged to the policyholders for the effective period of the contract based on the terms and conditions of the insurance contract. Gross written premiums are a measure of overall business volume. Net written premiums reflect gross written premiums less premiums ceded to reinsurers.

Book value per share is total common shareholders' equity divided by the number of common shares outstanding. Adjusted book value per share is total common shareholders' equity excluding the after-tax impact of net unrealized investment gains and losses (i.e., excluding net unrealized investment gains and losses), divided by the number of common shares outstanding. In the opinion of the company's management, adjusted book value is useful in an analysis of a property casualty company's book value as it removes the effect of changing prices on invested assets (i.e., net unrealized investment gains (losses), net of tax), which do not have an equivalent impact on unpaid claims and claim adjustment expense reserves. Tangible book value per share is adjusted book value per share excluding the after-tax value of goodwill and other intangible assets divided by the number of common shares outstanding. In the opinion of the company's management, tangible book value per share is useful in an analysis of a property casualty company's book value on a nominal basis as it removes certain effects of purchase accounting (i.e., goodwill and other intangible assets), in addition to the effect of changing prices on invested assets.

Debt to capital is the ratio of debt to the sum of shareholders' equity and debt excluding the after-tax impact of net unrealized investment gains and losses. In the opinion of the company's management, the debt to capital ratio is useful in an analysis of the company's leverage.

Travelers has organized its businesses into the following reportable business segments:

Business Insurance: The Business Insurance segment offers a broad array of property and casualty insurance and insurance-related services to its clients primarily in the United States. Business Insurance is organized into the following six groups, which collectively comprise Business Insurance Core operations: Select Accounts; Commercial Accounts; National Accounts; Industry-Focused Underwriting including Construction, Technology, Public Sector Services, Oil & Gas, Aviation and Agribusiness; Target Risk Underwriting including National Property, Inland Marine, Ocean Marine, Excess Casualty, Boiler & Machinery and Global Accounts; and Specialized Distribution including Northland and National Programs. Business Insurance also includes the Special Liability Group (which manages the company's asbestos and environmental liabilities) and the assumed reinsurance, healthcare and certain international and other runoff operations, which collectively are referred to as Business Insurance Other.

Financial, Professional & International Insurance: The Financial, Professional & International Insurance segment includes surety and financial liability coverages, which require a primarily credit-based underwriting process, as well as property and casualty products that are primarily marketed on a domestic basis in the United Kingdom, Ireland and Canada, and on an international basis through Lloyd's. The businesses in Financial, Professional & International Insurance are Bond & Financial Products and International.

Personal Insurance: The Personal Insurance segment writes virtually all types of property and casualty insurance covering personal risks. The primary coverages in this segment are automobile and homeowners insurance sold to individuals.

Forward Looking Statement

This press release contains, and management may make, certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical facts, may be forward-looking statements. Specifically, earnings guidance, statements about our share repurchase plans (which repurchase plans depend on a variety of factors, including our financial position, earnings, capital requirements of our operating subsidiaries, legal requirements, regulatory constraints and other factors), statements about the potential impact of the recent disruption in the investment markets and other economic conditions on our investment portfolio and underwriting results are forward looking, and we may make forward-looking statements about our results of operations (including, among others, premium volume, net and operating income, investment income, return on equity, expected current returns and combined ratio) and financial condition (including, among others, invested assets and liquidity); the sufficiency of our asbestos and other reserves (including, among others, asbestos claim payment patterns); the cost and availability of reinsurance coverage; catastrophe losses; investment performance; investment, economic and underwriting market conditions; and strategic initiatives. Such statements are subject to risks and uncertainties, many of which are difficult to predict and generally beyond our control, that could cause actual results to differ materially from those expressed in, or implied or projected by, the forward-looking information and statements.

Some of the factors that could cause actual results to differ include, but are not limited to, the following: catastrophe losses could materially and adversely affect our business; financial disruption or a prolonged economic downturn may materially and adversely affect our business; our investment portfolio may suffer reduced returns or material losses; we may not be able to collect all amounts due to us from reinsurers, and reinsurance coverage may not be available to us in the future at commercially reasonable rates or at all; we are exposed to credit risk in certain of our business operations; if actual claims exceed our loss reserves, or if changes in the estimated level of loss reserves are necessary, our financial results could be materially and adversely affected; our business could be harmed because of our potential exposure to asbestos and environmental claims and related litigation; we are exposed to, and may face adverse developments involving, mass tort claims such as those relating to exposure to potentially harmful products or substances; the effects of emerging claim and coverage issues on our business are uncertain; the intense competition that we face could harm our ability to maintain or increase our business volumes and our profitability; increased competition based on price (resulting, for example, from increased price sensitivity of customers due to the economic downturn or from increased use of price comparison rating technologies by personal auto agents) could lead to reduced revenues and reduced margins; the insurance industry and we are the subject of a number of investigations by state and federal authorities in the United States, and we cannot predict the outcome of these investigations or the impact on our business practices or financial results; our businesses are heavily regulated, and changes in regulation may reduce our profitability and limit our growth; a downgrade in our claims-paying and debt ratings could adversely impact our business volumes, adversely impact our ability to access the capital markets and increase our borrowing costs; the inability of our insurance subsidiaries to pay dividends to our holding company in sufficient amounts would harm our ability to meet our obligations and to pay future shareholder dividends; disruptions to our relationships with our independent agents and brokers could adversely affect us; loss of or significant restriction on the use of credit scoring in the pricing and underwriting of Personal Insurance products could reduce our future profitability; we are subject to a number of risks associated with our business outside the United States; we could be adversely affected if our controls to ensure compliance with guidelines, policies and legal and regulatory standards are not effective; our business success and profitability depend, in part, on effective information technology systems and on continuing to develop and implement improvements in technology; some strategic initiatives, including our direct to consumer initiative in Personal Insurance, are long-term in nature and may negatively impact our loss and loss adjustment expense ratios and underwriting expense ratios as we invest, and these initiatives may not be successful; if we experience difficulties with technology, data security and/or outsourcing relationships, our ability to conduct our business could be negatively impacted; and acquisitions and integration of acquired businesses may result in operating difficulties and other unintended consequences.

Our forward-looking statements speak only as of the date of this press release or as of the date they are made, and we undertake no obligation to update forward-looking statements. For a more detailed discussion of these factors, see the information under the caption "Risk Factors" in our most recent annual report on Form 10-K filed with the Securities and Exchange Commission and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in our most recent annual report on Form 10-K and our quarterly report on Form 10-Q for the third quarter ended September 30, 2009 filed with the Securities and Exchange Commission.

                                     Three Months Ended    Nine Months Ended

                                     September 30,         September 30,

($ in millions, except per share     2009       2008       2009       2008
amounts, and after-tax)

Operating income                     $ 914      $ 330      $ 2,445    $ 2,256

Net realized investment gains          21         (116  )    (108  )    (133  )
(losses)

Net income                           $ 935      $ 214      $ 2,337    $ 2,123

Basic earnings per share1

Operating income                     $ 1.62     $ 0.56     $ 4.24     $ 3.73

Net realized investment gains          0.04       (0.20 )    (0.19 )    (0.22 )
(losses)

Net income                           $ 1.66     $ 0.36     $ 4.05     $ 3.51

Diluted earnings per share1

Operating income                     $ 1.61     $ 0.55     $ 4.21     $ 3.68

Net realized investment gains          0.04       (0.19 )    (0.19 )    (0.21 )
(losses)

Net income                           $ 1.65     $ 0.36     $ 4.02     $ 3.47

Weighted average number of common      558.4      586.7      572.8      600.0
shares outstanding (basic)1

Weighted average number of common
shares outstanding and common stock    564.1      594.7      577.5      609.1
equivalents (diluted)1

Common shares outstanding at period    547.9      587.2      547.9      587.2
end

Common stock dividends declared      $ 166      $ 177      $ 515      $ 535

Operating income (loss) by segment

Business Insurance                   $ 668      $ 378      $ 1,775    $ 1,719

Financial, Professional &              167        83         448        495
International Insurance

Personal Insurance                     149        (64   )    391        239

Total segment operating income         984        397        2,614      2,453

Interest Expense and Other             (70   )    (67   )    (169  )    (197  )

                                     $ 914      $ 330      $ 2,445    $ 2,256

Operating return on equity             14.1  %    5.1   %    12.6  %    11.7  %

Return on equity                       13.6  %    3.4   %    11.7  %    10.9  %



1 In accordance with new guidance on determining whether instruments granted in share-based payment transactions are participating securities, which was effective January 1, 2009, all prior-period basic and diluted EPS data has been restated to reflect the retrospective application of this guidance.

See Glossary of Financial Measures and the statistical supplement for additional financial data.

                            Three Months Ended       Nine Months Ended

                            September 30,            September 30,

($ in millions, pre-tax)    2009        2008         2009          2008

Revenues

Premiums                    $ 5,421     $ 5,448      $ 16,075      $ 16,145

Net investment income         763         716          1,963         2,309

Fee income                    72          120          234           315

Net realized investment       29          (170  )      (172   )      (196   )
gains (losses)

Other revenues                42          31           124           99

                            $ 6,327     $ 6,145      $ 18,224      $ 18,672

Revenues

Business Insurance          $ 3,383     $ 3,445      $ 9,896       $ 10,333

Financial, Professional &     986         982          2,821         2,936
International Insurance

Personal Insurance            1,928       1,888        5,669         5,597

Total segment revenues        6,297       6,315        18,386        18,866

Interest Expense and Other    1           -            10            2

                              6,298       6,315        18,396        18,868

Net realized investment       29          (170  )      (172   )      (196   )
gains (losses)

                            $ 6,327     $ 6,145      $ 18,224      $ 18,672

Gross written premiums

Business Insurance          $ 3,029     $ 3,215      $ 9,369       $ 9,610

Financial, Professional &     918         965          2,735         2,976
International Insurance

Personal Insurance            1,988       1,954        5,663         5,542

                            $ 5,935     $ 6,134      $ 17,767      $ 18,128

Net written premiums

Business Insurance          $ 2,611     $ 2,748      $ 8,387       $ 8,464

Financial, Professional &     870         901          2,347         2,530
International Insurance

Personal Insurance            1,859       1,832        5,414         5,304

                            $ 5,340     $ 5,481      $ 16,148      $ 16,298

GAAP combined ratios:1

Business Insurance2

Loss and loss adjustment      53.5   %    67.1    %    56.3     %    58.7     %
expense ratio

Underwriting expense ratio    33.0        34.2         32.1          33.0

Combined ratio                86.5   %    101.3   %    88.4     %    91.7     %

Financial, Professional &
International Insurance2

Loss and loss adjustment      53.3   %    62.9    %    54.1     %    50.9     %
expense ratio

Underwriting expense ratio    35.4        36.5         35.8          36.3

Combined ratio                88.7   %    99.4    %    89.9     %    87.2     %

Personal Insurance

Loss and loss adjustment      64.3   %    77.9    %    66.5     %    69.4     %
expense ratio

Underwriting expense ratio    30.9        35.0         29.5          31.5

Combined ratio                95.2   %    112.9   %    96.0     %    100.9    %

Total Company2

Loss and loss adjustment      57.0   %    69.9    %    59.4     %    60.9     %
expense ratio

Underwriting expense ratio    32.7        34.8         31.8          33.1

Combined ratio                89.7   %    104.7   %    91.2     %    94.0     %



1 For purposes of computing GAAP ratios, billing and policy fees (which are a component of other revenues) are allocated as a reduction of other underwriting expenses. In addition, fee income is allocated as a reduction of losses and loss adjustment expense and other underwriting expenses.

2 Before policyholder dividends.

See Glossary of Financial Measures and the statistical supplement for additional financial data.

                                        Three Months Ended  Nine Months Ended

                                        September 30,       September 30,

($ in millions; after-tax except as     2009      2008      2009       2008
noted)

Reconciliation of underwriting gain
(loss) to net income

Pre-tax underwriting gain (loss)        $ 524     $ (288 )  $ 1,318    $ 877

Tax (expense) benefit on underwriting     (186 )    80        (421  )    (346  )
results

Underwriting gain (loss)                  338       (208 )    897        531

Net investment income                     616       587       1,637      1,861

Other, including interest expense         (40  )    (49  )    (89   )    (136  )

Consolidated operating income             914       330       2,445      2,256

Net realized investment gains (losses)    21        (116 )    (108  )    (133  )

Net income                              $ 935     $ 214     $ 2,337    $ 2,123



                                      As of

                                      September 30,  December 31,  September 30,

($ in millions; except per share      2009           2008          2008
amounts)

Reconciliation of tangible and
adjusted common

shareholders' equity to common
shareholders' equity

Tangible common shareholders' equity  $ 21,935       $ 21,402      $ 21,452

Goodwill and other intangibles, net     3,908          3,972         3,995
of tax

Adjusted common shareholders' equity    25,843         25,374        25,447

Net unrealized investment gains         2,236          (144   )      (818   )
(losses), net of tax

Common shareholders' equity           $ 28,079       $ 25,230      $ 24,629

Common shares outstanding               547.9          585.1         587.2

Tangible book value per share         $ 40.03        $ 36.58       $ 36.53

Adjusted book value per share           47.16          43.37         43.34

Book value per share                    51.24          43.12         41.94



                      Twelve Months Ended December 31,

($ in millions;       2008        2007        2006        2005        2004
after-tax)

Reconciliation of
operating income to
net income

Operating income      $ 3,195     $ 4,500     $ 4,200     $ 2,026     $ 895

Net realized
investment gains        (271   )    101         8           35          (28    )
(losses)

Income from
continuing              2,924       4,601       4,208       2,061       867
operations

Discontinued            -           -           -           (439   )    88
operations

Net income            $ 2,924     $ 4,601     $ 4,208     $ 1,622     $ 955

                      As of December 31,

($ in millions)       2008        2007        2006        2005        2004

Reconciliation of
adjusted common
shareholders'

equity to common
shareholders' equity

Adjusted common       $ 25,374    $ 25,884    $ 24,553    $ 21,823    $ 20,147
shareholders' equity

Net unrealized
investment gains        (144   )    620         453         327         866
(losses), net of tax

Common shareholders'  $ 25,230    $ 26,504    $ 25,006    $ 22,150    $ 21,013
equity

Return on equity        11.4   %    18.0   %    17.9   %    7.5    %    5.1    %

Operating return on     12.4   %    17.7   %    17.9   %    9.6    %    5.0    %
equity



    Source: The Travelers Companies, Inc.
Contact: The Travelers Companies, Inc. Media: Shane Boyd, 651-310-3846, or Jennifer Wislocki, 860-277-7458 or Institutional Investors: Gabriella Nawi, 917-778-6844, or Andrew Hersom, 860-277-0902 or Individual Investors: Marc Parr, 860-277-0779