Mobile Claim Offices dispatched to hardest hit areas
HARTFORD, Conn.--(BUSINESS WIRE)--
Now that Hurricane Irene has passed, specially trained insurance
claim professionals and Mobile Claim Offices from Travelers are
moving into the hardest hit areas to help customers begin to recover
from the storm. Travelers respectfully reminds all individuals and
business owners to stay safe in the hurricane's aftermath.
“Despite the fact that Hurricane Irene took a path where hurricanes have
not recently tracked, we positioned our resources in advance of the
storm so that we were able to quickly reach customers who experienced
damage to their property and help them through the recovery process,”
said Patrick Gee, Senior Vice President, Claim for Travelers. “We
continue to monitor all aspects of Irene's aftermath in our National
Catastrophe Management Center in order to augment resources wherever our
customers need us.”
Travelers Mobile
Claim Offices -- fully self-contained claim offices on wheels --
have been deployed to Connecticut, Long Island, New Jersey, Maryland and
Virginia to serve as a resource for customers who need assistance. These
mobile offices provide another way for affected customers to report
their insurance claim, learn about next steps, access third-party
disaster resources, or simply access Travelers’ communications network.
Once they are in position, exact locations of the Mobile Claim Offices
can be found on Travelers.com
or by following Travelers on Facebook
and Twitter.
Travelers reminds individuals who have experienced damage to their home,
car or business to make sure everyone is safe, then promptly report
the claim. Claims can be reported by calling the numbers below,
visiting a Mobile Claim Office, or reporting it online as follows:
Additionally, customers can file a claim via the Travelers mobile
application available for iPhone® and AndroidTM users. At
Travelers.com, consumers can download the app for free by visiting the mobile
tools section, or access other resources, including frequently asked
questions about windstorm damage and the insurance claim process, in the Claim
Support Center.
Now that the weather has cleared, Travelers is reminding individuals to stay
safe with the following tips:
-
Stay tuned to the radio or television. If you had to evacuate, return
home only after authorities advise it is safe to do so.
-
Avoid downed power lines.
-
Beware of and check for gas leaks or electrical system damage.
-
Make temporary repairs as necessary.
-
Promptly report any loss to Travelers using the toll-free claim
reporting number.
For information about reporting
a claim, staying
safe after the storm or to find updated locations of the Mobile
Claim Offices, visit Travelers.com
or follow updates on the Travelers Facebook
and Twitter
pages.
Background on Mobile Claim Offices
These
first-in-the-industry vehicles were developed as a result of lessons
learned from Hurricane Andrew, which devastated parts of Florida in
1992. They are staffed by catastrophe response team members and equipped
with everything required to process claims in the midst of a disaster,
such as onboard computers and databases, printers, photocopiers, cell
phones, and fax machines. Each vehicle has its own generator, so they
can operate in places without electricity and can process claims through
wireless or satellite connectivity if land lines are not available.
About Travelers
The Travelers Companies, Inc. (NYSE: TRV)
is a leading property casualty insurer selling primarily through
independent agents and brokers. The company’s diverse business lines
offer its global customers a wide range of coverage in the auto,
home
and business
settings. A component of the Dow Jones Industrial Average, Travelers has
more than 30,000 employees and generated revenues of approximately $25
billion in 2010. For more information, visit www.travelers.com.
Source: The Travelers Companies, Inc.
Contact:
The Travelers Companies, Inc.
Matt Bordonaro, 860-277-7014
Cell:
860-202-3034