Digital capabilities enhance customer experience, improve patient
care and reduce expenses
HARTFORD, Conn.--(BUSINESS WIRE)--
The Travelers Companies, Inc. (NYSE:TRV)
today announced its newest digital capabilities to improve the claim
experience for injured employees. The additions provide an engaging
customer experience with increased access to medical professionals after
a workplace injury.
MyTravelers® for Injured Employees, the company’s web-based and
mobile-friendly self-service tool for workers compensation claims,
offers two-way messaging between an injured employee and a Travelers
Claim Nurse professional. This digital tool provides access to a full
claim team, including claim and medical professionals, and helps keep
injured employees more engaged in the process to help accelerate their
recovery.
Two-way document sharing will also be added to the MyTravelers for
Injured Employees tool. Injured employees will be able to easily
upload important materials related to their claim, including state
workers compensation forms, work status reports, mileage trackers and
medical reports. This new feature will make it easier and faster for
injured employees to exchange information with Travelers so they can
move forward through the claim process more efficiently.
The company also announced the addition of a telemedicine capability,
enabling qualified injured employees to conduct appointments with a
physician via a secure video connection on their computer or smartphone.
By delivering clinical health care from a distance, telemedicine may
offer a cost-effective alternative to emergency room visits while also
providing access to care when it is not readily available.
“We continually look for new ways to deliver a better workers
compensation claim experience for someone who has been injured on the
job,” said Rich Ives, Vice President of Workers Compensation Claim at
Travelers. “Our latest capabilities not only speed up access to medical
care and make it easier to communicate, but they also address our
customers’ top concerns — the health of their employees and the rising
costs of health care.”
Travelers offers a range of workers compensation services that benefit
injured employees and their employers: The Early Severity Predictor®
model helps predict which injured employees are most at risk for chronic
pain; the ConciergeCLAIM® Nurse program helps injured workers
with the workers compensation process; and the Cultural Advantage
services provide Spanish-speaking claim and medical professionals to
bridge language barriers.
For more information on workers compensation products and services from
Travelers, visit www.travelers.com.
About Travelers
The Travelers Companies, Inc. (NYSE: TRV)
is a leading provider of property casualty insurance for auto,
home
and business.
A component of the Dow Jones Industrial Average, Travelers has
approximately 30,000 employees and generated revenues of approximately
$29 billion in 2017. For more information, visit www.travelers.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180416005748/en/
Media:
The Travelers Companies, Inc.
Kate Thermansen,
860-954-1789
ktherman@travelers.com
Source: The Travelers Companies, Inc.